Openings >> Consumer Research Supervisor
Consumer Research Supervisor
Summary
Title:Consumer Research Supervisor
ID:2787
Location:Richmond, Virginia
Department:Early Clinical Research
Job Status:Full-time, Benefited
Description
CONSUMER RESEARCH SUPERVISOR

Purpose
 

Responsible for operation and management of all departmental functions for research performed at the Consumer Opinion Center in Richmond.  Ensure compliance, quality, and client satisfaction.  Provide Celerion oversight to all panel activity associated with the Consumer Opinion Center.
 
Essential Functions
 
Staff Management
 
  • Responsible for execution of departmental objectives and adherence to company policies and procedures
  • Ensure that all Consumer Research staff are properly trained to support all studies at the Consumer Opinion Center
  • Responsible for weekly scheduling of Consumer Research Coordinators to support research
  • Hire, train, write performance reviews and discipline associates as necessary
  • Address client complaints, staff complaints and study participant complaints through resolution according to policies and procedures
 
Research Operations
  • Maintain clean and orderly research areas within the Consumer Opinion Center
  • Management of stipend processing for all research conducted at the Consumer Opinion Center
  • Ability to build/manipulate ballots within the sensory evaluation software
  • Assess and take action as special situations occur in study conduct
  • Monitor assigned research rooms to ensure activities are in compliance with research protocol
Reporting
  • Compile and report metrics to Site Director, including but not limited to:
    • Census Reports
    • Panel Attendance Reports
    • Incident Reports
  • Ensure compliance and quality
  • Respond to Quality Assurance audits in a timely matter
 
Essential Functions
 
 Knowledge/Skills/Education/Licenses*:
 
  • Bachelor's degree in Business, Social Research
  • At least two years of progressive consumer research experience
  • Proven organizational skills
  • Ability to manage multiple priorities
  • Excellent oral and written communication skills
  • Ability to work without close supervision
  • Ability to work hours required for study conduct
  • Experience in conducting qualitative and/or quantitative research

 **Equivalent education and experience will be considered.

Working Conditions/Equipment/Safety
 
  • Ability to work flexible schedule
  • Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes
  • Will work in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator.
  • Will be exposed to cigarette smoke and tobacco products.  Safety equipment (e.g. masks and gloves) must be worn when deemed appropriate.
 
Conformance Statement
 
Employees are expected to comply with Celerion policies and procedures, and to conduct themselves in a professional manner at all times. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of individuals so classified.

 
EEO/AA M/F Vet/ Disability
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