Call Center Bilingual Customer Service Rep
|Title:||Call Center Bilingual Customer Service Rep|
|Department:||Early Clinical Research|
Do you enjoy providing excellent customer service? Are you seeking a position with a flexible schedule? If so, we may have the position for you! Celerion is currently seeking a Bilingual Customer Service Representative to join our team!
This is a variable scheduled position, working up to 28 hours per week.
In this role, you will answer inbound calls from the public interested in information regarding clinical study participation. You will screen and recruit callers to participate in clinical studies. You will also be responsible for collecting and entering participant information in our database system. Will make outbound calls as needed.
-Bilingual Spanish is required
- Must demonstrate excellent communication skills- in both English and Spanish.
- Must demonstrate commitment to providing outstanding customer service
- Able to sort information and interpret written and verbal instructions
- Data entry experience required
- Accuracy and attention to detail
- 1 year minimum call center experience required
- Previous medical assistant or knowledge of medical terminology preferred
- High School diploma or equivalent
The position averages 20 – 30 hours per week. We need candidates with the ability to work a flexible schedule. Must also be able to work Saturdays on a rotating basis.
This opening is closed and is no longer accepting applications
The personal information that we request from job candidates is required so that we may evaluate your application for employment against opportunities in the organization, and communicate with you regarding the status of your application. Once you have provided us with personal information, it will be used solely for such purposes. We will not sell or otherwise provide your personal information to others without your consent.
For United States new hires, we participate in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) that allows employers to verify the employment eligibility of their employees, regardless of citizenship.
We are an equal opportunity employer
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, genetic information, marital status, qualified protected veteran status, or disability.